REFUNDS and RETURNS

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• Our return policy extends for a duration of 14 days. Regrettably, if 14 days have elapsed since your purchase, we are unable to offer a refund or exchange.

• For a return to be eligible, the item must remain unused and in its original condition, including the original packaging.

• Please note that certain types of goods are exempt from being returned or refunded including but not limited to food, vegetables, Frozen(unpacked) etc.

• To initiate a return, a receipt or proof of purchase is required.

• In specific circumstances, partial refunds may be granted (if applicable), particularly for items returned more than 7 days after delivery.

• If Pokeno Spice Mart delivers goods that don't match the order placed, customers have the option to return the goods for a refund or keep the incorrectly delivered items. If the customer opts to keep the incorrectly delivered goods, Pokeno Spice Mart won't make any adjustments.

• Upon receipt and inspection of your return, you will receive an email notification confirming its arrival. Subsequently, you will be informed whether your refund has been approved or declined.

• If your return is approved, the refund process will commence, and the credited amount will be automatically applied to your original method of payment or credit card within 7-10 business days of approval.

• Pokeno Spice Mart is committed to upholding its obligations under the Consumer Guarantees Act 1993 or any other pertinent consumer protection legislation that cannot be waived. In accordance with applicable laws, refunds or replacement products/services will be provided at the discretion of company management.

• While we strive for accuracy in pricing and content on our website, occasional errors may occur. In the event of a pricing error (subject to applicable law), Pokeno Spice Mart reserves the right to rectify the mistake by charging the correct price or canceling your purchase. If we decide to charge the corrected price, you'll be informed of the error and given the choice to pay the difference or receive a refund. Pokeno Spice Mart holds no responsibility for direct or indirect damages or losses resulting from non-pricing errors or inaccuracies on the website.

• According to New Zealand's Ministry for Primary Industries (MPI), food labeled with a 'best before' date remains safe to consume after that date, though its quality may decline. Retailers are legally permitted to sell products past their 'best before' dates. Please check date labels before purchasing, as we may not be able to offer refunds for items sold after their 'best before' dates. For more information, please visit : https://www.mpi.govt.nz/food-safety-home/how-read-food-labels

• Pokeno Spice Mart will honor its obligations under the Consumer Guarantees Act 1993 or any other relevant consumer protection laws that cannot be waived. Refunds or replacement products/services will be provided at the discretion of company management, in accordance with applicable laws.

• According to the Commerce Commission, Pokeno Spice Mart is not obligated to offer refunds for change of mind or incorrect orders you have made. However, at the discretion of Pokeno Spice Mart, items may be exchanged or store credit may be provided. Please note that the retailer is not obliged to issue cash refunds for change of mind purchases.

• We exclusively offer replacements for items that are defective or damaged. Should you require an exchange for the same item, please reach out to us via email at contact@pokenospicemart.co.nz.